What is Purchase Protection?

The 5 year protection plan covers accidental damage stemming from a single incident. If the damaged item is not able to be repaired, you will be refunded the purchase price of your contract, and your contract terminates. Note: It does not cover manufacturer defects or accumulation of stains or damage. To make a claim, report damage within 5 business days of the incident.


  • Food, beverage, or ballpoint pen ink (ballpoint pen ink is not covered on indoor or outdoor wood)
  • A Puncture, cut, tear or rip
  • Any burn or heat mark
  • Nail polish or nail polish remover
  • Human or pet bodily fluids, except perspiration, hair and body oils (Not covered on indoor or outdoor wood)
  • Any scratch, gouge, chip, or cracking and bubbling of finish (Indoor Wood and other hard surfaces)
  • Breakage of table tops, welds, or umbrella mechanisms (Outdoor wood, glass, and metal areas)
  • The following mechanisms are only covered if an original manufacturer warranty has since expired: Frames, springs, sleeper, reclining, inclining


  • Manufacturer defects
  • Furniture being used for commercial, institutional, or rental purposes
  • Seam separation, stress tears or fabric flaws (Tearing or ripping of upholstery within one-half inch of and parallel to the seam line)
  • Fading, color loss, or color change
  • Any damage to suede, Nubuck, or exotic leathers
  • Cracking and peeling of leather
  • Loss of foam or innerspring resiliency (Including body impressions)
  • Scuffing, pilling or fraying of fabric
  • Damage to Wicker, rattan, or woven resin furniture
  • Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles
  • Stains or damage that occur while moving furniture to or from storage, or between residences
  • Mattresses