DefySupply Implements Live Chat Functionality for Faster, More Efficient Customer Service
Live chat, recently adopted by the online furniture store DefySupply, is a popular customer service alternative to email or phone
Minneapolis, MN (PRWEB) September 27, 2012
DefySupply recently implemented live chat to provide quicker and more efficient customer service. Live chat—similar to instant messaging—allows prospective customers and current customers to connect with a customer service representative in a matter of seconds. Representatives are available 24/7 to answer questions about DefySupply’s furniture line or existing orders.
Live chat is a popular form of communication among customers. According to a study from The E-tailing Group, 58 percent of consumers have contacted an e-retailer through live chat, compared to 54 percent last year. Twenty percent of respondents report that live chat is their preferred way of communication over phone and email.
Both DefySupply customers and survey participants use live chat as a form of communication based on its ease and speed. According to the study, 77 percent of opt for live chat for its immediacy and 52 percent prefer live chat based on its efficiency as a communication tool.
“At DefySupply, customer satisfaction is top priority. We want to provide customers with multiple avenues of communication, so they can pick the one that most adequately fulfills their needs,” say Brent Gensler CEO of DefySupply.
DefySupply also offers customer service support via email and phone. Customers can also connect with DefySupply through social media channels, including Twitter and Facebook. Additionally, DefySupply is on Pinterest. living room furniture or bedroom furniture, as well as tips on how to decorate a home and live well on a budget.
DefySupply, headquartered in Minneapolis, is a bridge allowing everyday consumers to buy directly from the world's top manufactures at a fraction of the cost. Check out DefySupply reviews to read what customers are saying.